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Cancellation Policy

Training Cancellation Policy

This Policy outlines the terms and conditions for cancellations and the rebooking process. All cancellations must be submitted in writing via email or letter to

Cancellation requests must include the training title, date, and participant name(s).

1. Cancellation Timeframes:

  • Less than 7 days: 100% of the training fee will be charged.
  • 7 to 14 days: 60% of the training fee will be charged.
  • 14 or more: the training fee will not be charged.

2. Refund Process:

    • Refunds will be processed within 14 working days from the date of cancellation.
    • Refunds will be issued via the original payment method.
    • Any bank charges or transfer fees associated with the refund will be deducted from the refunded

3. Exceptions:

In cases of documented medical emergencies or other extenuating circumstances, exceptions to this policy may be considered. Requests for exceptions must be submitted in writing along with supporting documentation. The final decision on granting exceptions rests with OTC Training Manager

4. Rescheduling:

Participants may request to reschedule their training to another available date within the same training program, subject to availability. Rescheduling requests must be submitted at least 14 days prior to the original training date. A rescheduling fee of 50% may apply, depending on the notice period provided.

5. Contact Information:

For inquiries or assistance regarding cancellations and refunds, please contact:

Sally Birkinshaw
01472 801756 OR

6. Policy Review:

This policy is subject to periodic review and may be updated without prior notice. Any changes to the policy will be communicated to participants via email or through our official communication channels. By registering for our training programs, participants acknowledge and agree to abide by the terms and conditions outlined in this cancellation policy.